Lumina Twin Terms of Service

1. Agreement to Terms

These Terms of Service (the "Terms") govern your access to and use of the Lumina Twin website, account signup forms, update forms, communications, applications, browser extensions, software, AI features, and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

Lumina Twin is owned and operated by LUMINOVA AI TWIN INC. All Lumina Twin websites, applications, software, branding, and related services are property of LUMINOVA AI TWIN INC or its licensors.

If you do not agree to these Terms, do not access or use the Service.

2. Service Description

Lumina Twin is being developed as a consent-first AI memory and digital legacy platform. The Service may allow users to preserve personal memories, preferences, writings, activity signals, uploaded materials, and other approved data so that an AI system can later generate evidence-based summaries, insights, and simulated responses.

Lumina Twin is currently in an early-access phase. Features described on the website may be planned, experimental, limited, modified, suspended, or discontinued.

3. AI Simulation Notice

Lumina Twin does not recreate, resurrect, replace, or continue the consciousness, identity, legal agency, or actual presence of any person. AI-generated responses are simulations based on available data and probabilistic model outputs. They may be inaccurate, incomplete, speculative, or emotionally sensitive.

You agree not to represent Lumina Twin outputs as definitive statements, legal decisions, medical advice, financial advice, voting instructions, testamentary intent, or proof of what any person actually would have said or done.

Lumina Twin is not a crisis service, emergency service, grief counselor, therapist, attorney, financial advisor, medical provider, estate planner, executor, fiduciary, or substitute for human judgment. Do not use the Service for medical, legal, financial, emergency, safety, or other high-impact decisions.

4. Eligibility

You must be at least 13 years old to use the Service. If you are using the Service on behalf of an organization, estate, family, or another person, you represent that you have authority to do so and to bind the relevant party to these Terms.

5. Accounts and Security

If accounts are enabled, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must provide accurate information and promptly notify us of suspected unauthorized access.

6. Consent and Data Controls

Certain features may require access to sensitive personal information, browser activity, device information, uploaded content, connected accounts, or other data. You must not enable collection unless you understand what will be collected and have the legal right to provide it.

You are responsible for your consent settings and for any content or data you submit, upload, connect, or authorize. You may not use the Service to secretly monitor, impersonate, profile, or collect data about another person without all legally required permissions.

You are responsible for confirming that you have the right to upload, connect, share, or authorize any personal information, recordings, images, messages, account data, or third-party content you provide to the Service.

7. User Content

"User Content" means information, text, files, recordings, images, links, memories, activity data, and other materials you submit, upload, authorize, or make available to the Service. You retain ownership of your User Content, subject to the rights granted in these Terms.

You grant Lumina Twin a limited, worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, analyze, display, and create AI-generated outputs from User Content solely to operate, secure, improve, and provide the Service and as otherwise described in our Privacy Policy.

8. Prohibited Conduct

You may not use the Service to:

• violate any law, regulation, court order, contract, or third-party right;
• collect, monitor, or process another person’s data without required consent or authority;
• impersonate a person or misrepresent AI-generated output as the actual person speaking;
• harass, exploit, manipulate, defame, threaten, or harm any person;
• submit malware, unlawful content, stolen data, or content that infringes intellectual property rights;
• attempt to bypass security, rate limits, consent controls, access restrictions, or technical safeguards;
• reverse engineer, scrape, overload, disrupt, or interfere with the Service;
• use the Service for legal, medical, financial, electoral, employment, insurance, housing, or other high-impact decisions without independent professional review.
• create or use a synthetic voice, likeness, identity, or memory profile for another person without required consent, authority, and legal rights;
• use AI outputs to deceive people into believing they are communicating with the actual human person rather than an AI simulation.

9. Voice, Likeness, and Synthetic Media

Voice replies and synthetic voice profiles are optional beta features. You must provide explicit consent before Lumina Twin creates or uses a synthetic voice profile for your own Twin. You may not upload or use another person's voice, likeness, image, writings, identity, or private communications unless you have all required legal rights and permissions.

Synthetic voice output may be inaccurate, unavailable, emotionally sensitive, delayed, or disabled. You agree not to use generated audio to mislead, defraud, harass, impersonate, or violate any person's rights.

10. Legacy Access and Third-Party Rights

Future legacy features may permit a user to designate trusted contacts or allow approved access after death, incapacity, inactivity, or another condition. Such features may require verification and may be subject to law, estate rights, platform rules, and operational limitations.

Lumina Twin is not a will, trust, executor service, legal representative, medical directive, estate-planning tool, or substitute for professional legal advice.

11. Subscriptions and Payments

The Service offers paid subscriptions after a free trial. Current public pricing is shown on the Pricing page and at checkout, including trial length, renewal terms, cancellation rules, and any taxes or fees handled by the payment provider.

Creating an account alone does not activate data collection or AI analysis. The Service begins collecting and processing twin data only after you activate the Stripe trial with a payment card. If you cancel the subscription during or after the trial, we may stop the Service and delete collected twin data associated with the account immediately, while retaining limited account, billing, security, and legal records as needed.

We may change subscription prices, plan features, trial offers, storage limits, usage limits, or billing terms in the future. If a pricing change materially affects an existing paid user, we will provide reasonable advance notice through the Service, by email, or through the payment provider before the change applies, except where immediate changes are required by law, taxes, platform rules, fraud prevention, or security needs.

12. Intellectual Property

The Service, including its software, design, branding, text, graphics, interfaces, workflows, and other materials, is owned by Lumina Twin or its licensors and is protected by intellectual property laws. Except as expressly allowed, you may not copy, modify, distribute, sell, lease, or create derivative works from the Service.

13. Beta Features

Beta, preview, or experimental features are provided for evaluation and may be unstable, incomplete, or changed without notice. We may suspend or discontinue beta features at any time.

Public beta discounts, founding-member offers, download availability, connected sources, voice features, mobile apps, and AI behavior may change as the product evolves. We may add, remove, limit, pause, or redesign beta features for security, legal, technical, cost, quality, or business reasons.

14. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Lumina Twin disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and reliability.

We do not warrant that the Service will be uninterrupted, secure, error-free, or that AI outputs will be accurate, complete, emotionally appropriate, or suitable for any particular purpose.

15. Limitation of Liability

To the maximum extent permitted by law, Lumina Twin and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, data, goodwill, or business opportunity, arising out of or related to the Service or these Terms.

To the maximum extent permitted by law, our total liability for any claim arising out of or related to the Service or these Terms will not exceed the greater of the amount you paid to Lumina Twin for the Service in the three months before the claim or CAD $100.

16. Indemnity

You agree to defend, indemnify, and hold harmless Lumina Twin and its owners, employees, contractors, service providers, and affiliates from claims, damages, liabilities, losses, and expenses arising out of or related to your use of the Service, User Content, violation of these Terms, violation of law, or infringement of third-party rights.

17. Suspension and Termination

We may suspend or terminate access to the Service at any time if we reasonably believe you violated these Terms, created legal or security risk, misused the Service, or if continued operation is no longer commercially or technically feasible.

We may also discontinue, wind down, or stop operating all or part of the Service in the future. If we decide to permanently stop operating the Service, we will try to provide reasonable advance notice and an export or download window so users can retrieve available account data, unless legal, security, technical, emergency, or third-party platform limits prevent us from doing so. After the stated export window ends, account data and Lumina Twin records may be deleted, disabled, or no longer available.

18. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. Courts located in Ontario, Canada will have exclusive jurisdiction, except where applicable law requires otherwise.

19. Changes to Terms

We may update these Terms from time to time. If changes are material, we may provide notice through the Service or by email. Continued use of the Service after updated Terms become effective constitutes acceptance of the updated Terms.

20. Contact

For questions about these Terms, contact us at support@luminatwin.com.